Privacy Policy – pkvip.com

01 Introduction & Scope

pkvip.com ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of every player who uses our online casino platform. This Privacy Policy ("Policy") describes how pkvip.com collects, processes, stores, and protects personal information in connection with the operation of the pkvip.com website and mobile applications (collectively, the "Platform").

This Policy applies to all users of the pkvip.com Platform, including registered account holders, visitors who browse without registering, and individuals who contact our support team. By accessing or using pkvip.com, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, which together govern your relationship with pkvip.com.

02 Data Controller Information

For the purposes of applicable data protection legislation, pkvip.com acts as the data controller in respect of personal data collected through the Platform. As data controller, pkvip.com determines the purposes and means of processing your personal information.

If you have any questions about how pkvip.com handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Privacy Officer using the contact details provided in Section 14 of this Policy.

03 Personal Data We Collect

pkvip.com collects the following categories of personal data from players and Platform users:

pkvip.com does not collect sensitive personal information (as defined under the Data Privacy Act of 2012) unless strictly required for regulatory compliance, in which case explicit consent will be obtained.

04 How We Collect Your Data

pkvip.com collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated Technologies: Data collected automatically when you access the Platform, including cookies, web beacons, server logs, and similar tracking technologies (see Section 8).
• Third-Party Sources: Identity verification data from KYC service providers; fraud screening data from payment processors such as GCash and PayMaya; publicly available information used for AML compliance checks.
• Device Permissions: If you use the pkvip.com mobile application, we may collect device identifiers and, with your permission, location data to comply with geographic access restrictions.

05 How We Use Your Personal Data

pkvip.com uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your pkvip.com account; verifying your identity and age (21+ requirement); processing login and authentication.
• Payment Processing: Facilitating deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank; reconciling transactions; issuing receipts.
• Regulatory Compliance: Meeting obligations under Philippine anti-money laundering (AML) laws, Know Your Customer (KYC) requirements, and applicable gaming regulations.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling; enforcing deposit limits, self-exclusion requests, and cooling-off periods.
• Platform Security: Detecting and preventing fraud, unauthorised account access, cheating, and other prohibited conduct.
• Customer Support: Responding to enquiries, resolving disputes, and improving the quality of our support services.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law. You may opt out at any time.
• Platform Improvement: Analysing aggregated usage data to improve game offerings, user experience, and platform performance.

pkvip.com will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent.

06 Legal Basis for Processing

pkvip.com processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration (e.g., account management, payment processing).
• Legal Obligation: Processing required to comply with Philippine law, including AML regulations, KYC requirements, and gaming regulatory obligations.
• Legitimate Interests: Processing necessary for pkvip.com's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

07 Sharing & Disclosure of Data

pkvip.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your transactions.
• KYC & Identity Verification Providers: Third-party services engaged to verify your identity and age in compliance with Philippine regulatory requirements.
• Fraud Prevention & Security Services: Providers of fraud detection, cybersecurity, and risk management services that help protect the Platform and its users.
• Game Software Providers: Licensed game studios and live dealer operators whose games are hosted on pkvip.com, to the extent necessary for game delivery and fairness auditing.
• Regulatory Authorities: Philippine government agencies, law enforcement bodies, and gaming regulators, where disclosure is required by law or court order.
• Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by pkvip.com, subject to professional confidentiality obligations.

All third-party service providers engaged by pkvip.com are contractually required to process personal data only for the specified purpose and to maintain appropriate security standards.

08 Cookies & Tracking Technologies

pkvip.com uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and display options to personalise your pkvip.com experience.
• Analytics Cookies: Collect aggregated, anonymised data about how players use the Platform — including pages visited, session duration, and navigation paths — to help us improve our services.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your prior consent.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pkvip.com Platform. A full cookie preference centre is accessible via the cookie banner displayed on your first visit to the Platform.

09 Data Retention

pkvip.com retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with pkvip.com, plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML regulations.
• KYC Documents: Identity verification documents are retained for five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
• Support Communications: Customer support records are retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymised within thirty (30) days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

10 Data Security

pkvip.com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption: All data transmitted between your device and pkvip.com servers is encrypted using industry-standard 256-bit SSL/TLS protocols. Sensitive data at rest is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data undergo regular data privacy training.
• Two-Factor Authentication: pkvip.com supports and encourages the use of two-factor authentication (2FA) to protect player accounts from unauthorised access.
• Regular Security Audits: The Platform undergoes regular penetration testing and security audits conducted by independent third-party security specialists.
• Incident Response: pkvip.com maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights, we will notify you and the relevant Philippine regulatory authority within the timeframes required by law.

11 Your Rights as a Data Subject

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by pkvip.com:

• Right to Be Informed: The right to be informed about how your personal data is collected and processed — which this Privacy Policy fulfils.
• Right of Access: The right to request a copy of the personal data pkvip.com holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data held about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Privacy Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

12 Children's Privacy

pkvip.com is strictly an adult platform. In accordance with Philippine gaming regulations, access to pkvip.com is prohibited for persons under 21 years of age. We do not knowingly collect personal data from individuals under 21.

If pkvip.com becomes aware that personal data has been collected from a person under 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on pkvip.com, please contact us immediately at the details provided in Section 14.

13 Changes to This Policy

pkvip.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Policy periodically to stay informed about how pkvip.com protects your personal data. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the changes.

14 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pkvip.com, please contact our Data Privacy Officer:

• Email: [email protected]
• Subject Line: Please include "Data Privacy Request" in the subject line of your email for faster routing.
• Response Time: We aim to acknowledge all data privacy enquiries within five (5) business days and to resolve them within thirty (30) days.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.